Introduction

Welcome to Stayfasts privacy policy.

Stayfast.co.uk is a trading name of Crown Display Ltd which takes your privacy seriously. 

Our following privacy policy will inform you how we look after your data. This policy will tell you about your privacy rights and the laws surrounding them.

This privacy policy is provided in a way so you can click through to the specific areas set out below for your convenience. 


1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy policy

This privacy policy aims to give you information on how Crown Display Limited collects and processes your personal data through your use of our website, and when you place an order with us, including any data you may provide through this website when you buy any goods.

Our Stayfast.co.uk website is not intended for those under the age of 18 years of age.

Controller

Crown Display Limited is the controller and responsible for your personal data.

We have a chosen member who is responsible for any questions you have concerning such data.

Contact details

Our full details are:

Full name: Crown Display Ltd t/a Stayfast.co.uk

Email address: sales@stayfast.co.uk

Contact address: The Old Dairy, 24 Clevedon Rd, Tickenham, Bristol BS21 6RA

Contact number: 01275 866255

It is your right to make a complaint to the Information Commissioner's Office. We would welcome though the opportunity to discuss your concerns prior in the hope we can resolve to your satisfaction


2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Individual Data includes first name, maiden name, surname, username or similar identifier, and title.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Transaction Data includes information about payments to and from you and other details of products ordered.

• Profile Data includes your username and password, purchases or orders made by you or your representation of a company or business.

We do not collect Special Categories of Personal Data about you this may include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions or information about your health.  We also do not collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we do need to collect personal data under the terms of a contract with you and you fail to provide that data when requested, we may be unable to perform the contract we have or are trying to enter into with you. This may result in cancelation of service or placed order. 


3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• If you wish to order our products or services;

• Open an account on our website;

• subscribe to Crown Display Ltd:

• request any marketing including newsletters;

• give some feedback.


4. HOW WE USE PERSONAL DATA

In accordance with the law we use data as follows:

• Where we need to perform any contract

• Where we need to comply with a legal obligation.

Promotional offers from us

We may use your Identity, Contact, Profile Data to contact you with information that we think maybe of use to you. If you do not wish to be contacted you can notify us at sales@stayfast.co.uk

You may receive marketing information from us if you have requested for  us to do so. 

Third party marketing

Your data will not be knowingly passed on to third party marketing companies.

Opting out

You can ask us to stop contacting you at any time by calling us at 01275 866255 or emailing sales@stayfast.co.uk.

Cookies

You can refuse and set your browser to stop accepting our cookies.

Change of purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


5. DISCLOSURES 

Your personal Data will not be knowingly or intentionally discosed to any Third party interests.

6. INTERNATIONAL TRANSFERS OF PERSONAL DATA

Your personal data will not be transferred outside the European Economic Area (EEA).

7. DATA SECURITY

Crown Display Ltd t/as Stayfast.co.uk has put into place procedures should any breach occur. You will be contacted in this instance.

8. DATA RETENTION

How long is Personal Data kept?

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. YOUR LEGAL RIGHTS

In speciific circumstances you have rights under data protection laws in relation to managing your personal data. 

If you wish to exercise any of these rights set out above you can contact us on 01275 866255 or email us at sales@stayfast.co.uk

What we may need from you

We may occasionally need to request certain information from you in helping us confirm your identity and ensuring your right to access personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. 

Time limit to respond

We aim to respond to legitimate requests within 30 days. Occasionally it may take us longer than a month if your request is complex or you have made more than one request. In this case, we will let you know and keep you updated.


10. GLOSSARY

LAWFUL BASIS

Legitimate Interest means the interest our business in conducting and managing business to enable us to give you the best service or product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

External Third Parties

• Service providers who provide IT and system administration services and software.

• Professional advisers such as bank staff or accountants

• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your own data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request a transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.